General Frequently Asked Questions

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Booking with us is quick and easy! You can connect with us through whichever method you prefer:

• 📞 Call or text us
• 💬 Message us on any of our social media platforms
• 🖱️ Fill out the form by clicking the “Book Us” button on our website

Once we receive your inquiry, one of our representatives will follow up using the same method you contacted us. We’ll collect your event details, provide a custom quote, and prepare a contract to finalize your reservation.

To reserve your event date, a $55 non-refundable deposit is required. If the order is under $55 we do a 50% of total. The deposit goes towards your balance.

For all equipment rentals, we also require a valid credit card and state-issued ID or driver’s license. A secure link will be sent out via email.

Final payment is due on the day of your event, before any equipment is offloaded. If payment isn’t received, we won’t be able to deliver the items — so please take care of it at least one week prior to avoid any last-minute delays.

Please note: We do not offer refunds for unused rental equipment.

Absolutely! We’re happy to accommodate small changes to your order whenever possible.

To ensure availability, we recommend submitting any updates at least 14 days before your event. If the additional equipment is in stock, we’ll gladly include it in your reservation.

Need to reduce your order? No problem — just let us know, and we’ll make the adjustment.

Your satisfaction is our priority, and we’ll do our best to work with you every step of the way.

Yes, we offer delivery and setup services for an additional fee. Please contact us for more information.

We understand — life happens! If you need to cancel your order, just let us know. We're happy to help.

Please note that while cancellations are allowed, the $55 deposit is non-refundable, as it helps us reserve your items and prepare for your event. This applies to all of our rentals.

Once delivered, rental equipment becomes the customer’s responsibility for the duration of the rental period.

To ensure safety and preserve the quality of our items:

•  Use all equipment only for its intended purpose. Do not stand on, tilt, or misuse any rentals.
• Equipment must be placed on a solid, level surface to avoid damage or accidents.
• Keep all rentals away from flames and heat sources. Patio heaters are acceptable if placed at a safe distance.
• Do not glue, pin, tape, or attach anything to the rental equipment.

For protection and security:

• Equipment must be safeguarded from theft, weather, and any elements that could cause damage.
• The customer assumes full responsibility for any loss or damage. Additional charges will be applied to the card on file for missing or damaged items.

We offer both Digital and Print Photo Booth experiences to suit any style of event.

• Digital: Guests can snap high-quality photos and receive instant access via text, email, or social media. Perfect for a modern, paper-free experience with customizable templates and vibrant overlays.

• Print: Capture memories and take them home! Guests receive physical prints on the spot, with options for custom borders and branded layouts to match your event’s theme. Any print booth provides digital copies as well. 

We offer two booth configurations so you can choose the experience that best fits your event and vision:

• Selfie Photo Booth: 12MP Ultra Wide camera. Sleek and modern, this built-in camera is ideal for open-air setups, offering fast, vibrant images and seamless sharing. Great for both digital and print formats with a lightweight feel and smooth operation.

• DSLR Photo Booth: 24.1MP APS-C sensor. For a professional touch, this advanced camera delivers high-resolution images with rich detail—ideal for premium prints and polished digital captures.

Every photo booth package comes fully loaded with premium features to ensure a seamless and memorable experience:

• Unlimited Digital Photos – Snap as many moments as you like throughout your event.
• Instant Sharing – Photos can be sent via Text, Email, or QR Code, so guests get their memories on the spot.
• Fully Customized Photo Template – Personalized designs that match your event’s theme, colors, or branding.
• Online Gallery Access – View and download all event photos after the celebration.
• Complete Setup & Teardown – Our team handles everything from start to finish, so you can enjoy the event worry-free.

Yes, Wi-Fi or a cellular connection is required to send photos via email or text during your event.

If Wi-Fi isn’t available at your location, we offer a cellular data option for photo sharing—available for an additional fee. Just let us know in advance, and we’ll make sure everything runs smoothly! 

Yes, our photo booth can absolutely be set up outdoors! To maintain top performance and photo quality, please keep these setup essentials in mind:

🌤️ Shaded Area Required To protect equipment and reduce glare, the booth must be placed in a shaded area, away from direct sunlight.

🔌 Power Access A standard 3-prong power outlet nearby is required. If one isn’t available, power generators are available for rent.

⛺ Weather Precautions In the event of strong winds or rain, the booth must be placed under a secure tent. Tent rentals are available upon request for an additional fee.

Providing these elements ensures smooth operation and a stunning experience for your guests.

To ensure a seamless experience and comfortable guest flow, we recommend the following setup dimensions:

📸 Photo Booth Minimum space: 8 ft (W) x 8 ft (D) x 8 ft (H)

🌸 Flower Wall Minimum space: 10 ft (W) x 10 ft (D) x 10 ft (H)

Providing adequate space allows for optimal lighting, smooth operation, and a picture-perfect presentation at your event.

Setup time depends on the package selected:

📸 Selfie Booth Only Estimated setup time: approximately 30 minutes.

🌸 Photo Booths with Flower Wall Combo Estimated setup time: 1 to 2 hours.

Our team ensures everything is in place and functioning perfectly before your event begins—so all you need to do is enjoy the moment!

At IAC Rentals, we put you in control—because your vision is our priority.

Once your event is booked, one of our friendly team members will personally reach out to help customize your photo booth template.

You’ll be able to choose:

🎨 The number of photos in the template

🎨 Your preferred colors and wording

🎨 Any logos or branding you’d like to include

We’re here to make sure every detail reflects your style and event vibe—down to the last frame.

Yes, we are fully insured and can provide a certificate of insurance upon request. If your venue requires documentation, just let us know — we’ll be happy to coordinate and ensure everything is in place for your event.